At work, we find it easier to do things ourselves, as delegating them feels more challenging. Why do we continue to do this, even though someone else could do the same thing better and quicker? This would also save your precious time for something more important.
The world is full of hotels, and different reservation channels offer the same hotels at different prices. For business travellers and companies, centralising reservations is the best way to ensure the maximum benefits from staying at hotels. The hotel selection we offer to our clients compiles over one million international alternatives from all major channels.
Contrary to what the title might lead you to believe, a Client Coach is not for helping our clients lift weights; instead, they ensure that the service team knows their client as well as possible. The first Client Coaches started at SMT a little over a year ago, and that is when Client Coach Sanna Penttilä from the Corporate client service team also volunteered for the task.
LVMH, a global luxury goods provider, has maintained a relationship with American Express Global Business Travel (GBT) for nearly 15 years. LVMH travelers seek the best in travel (and goods). Read more on our cooperation.
Now we’re not saying corporate travelers ever hope for a flight delay or layover, but there are a few airports they certainly wouldn’t mind being stuck in. Find out the top 10 airports in the world for 2018 and see if your favorite is included, too.
Press Release: Hotel Monitor 2019: American Express Global Business Travel Report Finds Buyers Facing a Complex Pricing Landscape
Global Business Consulting team forecasts a wide range of hotel rate fluctuations across regions in 2019, as buyers prepare for RFP season
I have come across many mirrors in the past week, says SMT's Managing Director Kirsi Paakkari. - I read a very interesting book by Pekka Mattila that discussed “mirrors in leadership” and, right after that, during the Luottamusfoorumi event, Mikael Pentikäinen encouraged everyone to “pick up the mirror” if you face a trust issue. Open communication – with yourself as well – is the prerequisite for creating and maintaining trust. And if a leader or company loses its trust, can it be earned back?
So you may use surveys and other tools to learn more about the experiences of your travelers for inspiration on how to fine-tune the travel program, but today we’re turning the tables on all you travel managers (TM). After all, you are an essential ingredient in the success of the company’s travel program and what kind of manager you are sets the entire tone. So read the five types of TMs we’ve profiled below to see where you’re crushing it and where there’s room for improvement.
If the traditional, large hotel chains are a bit too cookie-cutter for you and you (or your company) are not digging the Airbnb experience, don’t worry. There are plenty of new boutique-style hotels out there that are from suppliers your travel program likely already has ties to. Here’s a guide to some of the so-called “lifestyle” hotels that have popped up in the last few years.
A contract is a shared promise. For travel services, it is the intention of both parties to engage in something larger. This intention needs to materialise in the correct manner. Good planning and flawless purchasing are no longer enough. What happens after the purchase has been made? Is it being implemented as planned? Who is tracking it?
We at SMT talk a lot about sustainability as do (hopefully) many other companies. For us, sustainability means being a responsible employer that takes care of its personnel regardless of their age, gender or background. We offer training, opportunities for professional development and ways to deal with the changing customer needs to absolutely everyone. No one is left alone.
Are you already using the new SMT Online booking service which is based on the international KDS Neo tool? Did you know that the service provides you with various booking options and you can select the one that is best for your trip? Read more on the alternatives here.
Scandic Hotels Group has acquired Restel’s hotel operations in Finland. Today, Scandic has 230 hotels in operation and under development, 28 of which are in Finland. Restel’s portfolio includes 43 hotels in Finland. Following the acquisition, Scandic will have a nationwide hotel coverage in Finland. All the new hotels will be rebranded to Scandic feel and look by the end of June, 2018. The rebranding is already ongoing - read more about it here.
Even for veteran business travelers, visiting China can be a disorienting experience. From navigating all the entry requirements to finding your way around a country where little English is spoken, a trip to the People’s Republic requires extra preparation and patience. With these tips, you can make your trip there a successful one.
Our customers’ stories: From ear infections to medical repatriation – EMA Finland helps Finnish travellers abroad
What to do in case a business traveller becomes seriously ill somewhere in Siberia? Can you fly with an ear infection? How well is your hospitalised employee cared for in China? Is the patient at risk of being “trapped” by a private clinic that charges high rates for excessive medical treatment?
Airline KLM’s CO2ZERO compensation service enables passengers to compensate for their flight-related carbon emissions and neutralise their flight’s carbon footprint. Read more on how you can help reduce CO2 emissions in the atmosphere.
Finnish business travellers are often passionate engineers at heart. 94% of Finnish people under the age of 55 own a smartphone. Online shopping is among the most common use cases for smartphones. In business trips, the opposite is true. What happens to the bleeding-edge engineer’s heart when they need to use a travel agency reservation app?
Are you already using the new SMT Online which is based on the KDS Neo reservation service? The service is continuously being developed based on customer feedback, and January saw a number of anticipated improvements. Read more about them here.