I have come across many mirrors in the past week, says SMT's Managing Director Kirsi Paakkari. - I read a very interesting book by Pekka Mattila that discussed “mirrors in leadership” and, right after that, during the Luottamusfoorumi event, Mikael Pentikäinen encouraged everyone to “pick up the mirror” if you face a trust issue. Open communication – with yourself as well – is the prerequisite for creating and maintaining trust. And if a leader or company loses its trust, can it be earned back?
So you may use surveys and other tools to learn more about the experiences of your travelers for inspiration on how to fine-tune the travel program, but today we’re turning the tables on all you travel managers (TM). After all, you are an essential ingredient in the success of the company’s travel program and what kind of manager you are sets the entire tone. So read the five types of TMs we’ve profiled below to see where you’re crushing it and where there’s room for improvement.
If the traditional, large hotel chains are a bit too cookie-cutter for you and you (or your company) are not digging the Airbnb experience, don’t worry. There are plenty of new boutique-style hotels out there that are from suppliers your travel program likely already has ties to. Here’s a guide to some of the so-called “lifestyle” hotels that have popped up in the last few years.
A contract is a shared promise. For travel services, it is the intention of both parties to engage in something larger. This intention needs to materialise in the correct manner. Good planning and flawless purchasing are no longer enough. What happens after the purchase has been made? Is it being implemented as planned? Who is tracking it?
We at SMT talk a lot about sustainability as do (hopefully) many other companies. For us, sustainability means being a responsible employer that takes care of its personnel regardless of their age, gender or background. We offer training, opportunities for professional development and ways to deal with the changing customer needs to absolutely everyone. No one is left alone.
Are you already using the new SMT Online booking service which is based on the international KDS Neo tool? Did you know that the service provides you with various booking options and you can select the one that is best for your trip? Read more on the alternatives here.
Scandic Hotels Group has acquired Restel’s hotel operations in Finland. Today, Scandic has 230 hotels in operation and under development, 28 of which are in Finland. Restel’s portfolio includes 43 hotels in Finland. Following the acquisition, Scandic will have a nationwide hotel coverage in Finland. All the new hotels will be rebranded to Scandic feel and look by the end of June, 2018. The rebranding is already ongoing - read more about it here.
Even for veteran business travelers, visiting China can be a disorienting experience. From navigating all the entry requirements to finding your way around a country where little English is spoken, a trip to the People’s Republic requires extra preparation and patience. With these tips, you can make your trip there a successful one.
Our customers’ stories: From ear infections to medical repatriation – EMA Finland helps Finnish travellers abroad
What to do in case a business traveller becomes seriously ill somewhere in Siberia? Can you fly with an ear infection? How well is your hospitalised employee cared for in China? Is the patient at risk of being “trapped” by a private clinic that charges high rates for excessive medical treatment?
Airline KLM’s CO2ZERO compensation service enables passengers to compensate for their flight-related carbon emissions and neutralise their flight’s carbon footprint. Read more on how you can help reduce CO2 emissions in the atmosphere.
Finnish business travellers are often passionate engineers at heart. 94% of Finnish people under the age of 55 own a smartphone. Online shopping is among the most common use cases for smartphones. In business trips, the opposite is true. What happens to the bleeding-edge engineer’s heart when they need to use a travel agency reservation app?
Are you already using the new SMT Online which is based on the KDS Neo reservation service? The service is continuously being developed based on customer feedback, and January saw a number of anticipated improvements. Read more about them here.
We unify our processes based on feedback from our customers and will cease to send separate flight e-tickets from January 8th, 2018 on. This means that next year, when your flight ticket has been issued, you will get a final travel confirmation including your e-ticket number by email. This you recognize by the subject "Final - confirmation incl ticket no".
Are you interested in combining premium levels of comfort and service with the freedom and flexibility to make your flight unique and unforgettable? Meet then British Airways' new business cabin presented by Jesper Jørgensen, Account Executive in the Nordics market.
This year, courage has become one of the most popular themes in business speech and company blogs, and it is even becoming an attribute in company values. In this spirit, I would like to challenge companies to bravely consider how genuine their values are. If the deeper significance of values to the employees and the company’s business is not understood, they will become plastered-on and disappear in the flow of forgotten PowerPoint presentations.
Once again, it is that time of the year when budget proposals are floating on companies’ desks and competing with other critical deadlines. Does this grind your gears? We will give you a few tips that can save time while budgeting, controlling travel costs and arranging competitive bidding for service providers as well as catering to insurance companies’ needs, both now and in the future.
We are all accustomed to booking our own trips online and surfing the different websites. Why does booking your own business trip seem so difficult? How can a company make travellers feel that making travel reservations is easy and quick even without a travel arranger’s assistance?
Do you know where traveller profile information is used or why flight fares may change? See here for frequently asked questions from travellers and travel arrangers, along with replies from SMT’s experts. We want to thank everyone who participated in the brainstorming.